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An AT&T Digital Life Experience – AT&T Digital Life

05 Jan An AT&T Digital Life Experience – AT&T Digital Life



AT&T employee Michael Witriol discusses AT&T Digital Life services and how it was used to alert him to a theft at his home. Watch him describe his experience with Digital Life home security and automation services.

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Based on customer’s individual experience with Digital Life. Experience may vary. Digital Life has limited availability in select markets. License information available at www.att.com/licenses; also AR E-M 2013 0067; AL 13-1596 &13-1599; CA ACO #7091; FL EF20001090; GA Sec. of State #11018719; IL 127.001502; MA 7067C; MN TS667356; NJ BL000010; NV 78422; NY 12000297692, licensed by the N.Y.S. Dept. of State; OR CCB 199880; PA HIC 078833; TN 1792; TX B17159; VA 11-7142; WV051204. AT&T Digital Life, 1025 LENOX PARK BLVD, ATLANTA, GA 30319, 1-855-288-2727. Customer featured subscribes to Digital Life Smart Security with added smoke detector and Video Camera, Door, Energy, and Water Detection automation packages.

7 Comments
  • Darrin Hart
    Posted at 05:56h, 05 January

    By far and away the WORST service I've ever encountered in my life. "Customer Service" is a joke. Have you seen the 'website' and how bill pay works? Its like a bad Saturday Night Live skit…..do NOT buy this

  • Kevin New
    Posted at 05:56h, 05 January

    ooooo cool stuff

  • Smart O
    Posted at 05:56h, 05 January

    I HAVE PROBLEM WITH MY SYSTEM AND THEY GAVE ME SCHEDULE 7 DAYS BEFORE THE TECHNICIAN CAN COME. THE TECHNICIAN DIDN'T SHOW UP AFTER THE FIRST APPOINTMENT AND I DIDN'T RECEIVED ANY CALL FROM AT&T. SO I CALLED THE AT&T DIGITALLIFE TO CONFIRM IF THE TECHNICIAN WILL COME. THEY TOLD ME THAT THE TECHNICIAN CANNOT COME FOR THE APPOINTMENT AND THEY NEED TO RESCHEDULE AGAIN. ==WASTED MY TIME=

    SO WE RESCHEDULE IT AGAIN THE SECOND TIME. THE TECHNICIAN SHOWED UP BUT IT'S LATE. BUT DIDN'T FIX THE PROBLEM BECAUSE THEY NEED THE ELECTRICIAN TO REPLACE THE LIGHT SWITCH.  THE TECHNICIAN GAVE ME 2 LIGHT SWITCH.
     -=WASTED MY TIME AGAIN=-

    RESCHEDULE AGAIN. WINDOW TIME IS 3-5. I CALLED AT&T 5:10PM TO CONFIRM IT BECAUSE THERE'S NO AT&T TECHNICIAN SHOWED UP. THEY SAID THEY WILL BE HERE BETWEEN 4-7. THEN I RECEIVED ANOTHER VOICEMAIL OF CONFIRMATION. WHEN I GAVE THEM I RETURN CALL AND ASK FOR CONFIRMATION, THEY SAID THAT I DON'T HAVE AN APPOINTMENT.  WHILE I'M TYPING THIS I'M STILL WAITING FOR THE THEM TO SHOW UP.  

    TOO MUCH FRUSTRATION TO THIS KIND OF SERVICE, HOPEFULLY AT&T WILL FIX THIS ISSUE AND ADD SOME MORE TECHNICIAN TO YOUR WORKFORCE.  

    I TALKED LAST TIME TO ONE OF THE AT&T TECH AND HE TOLD ME  THAT THERE'S NOT ENOUGH TECH. SOME THEY WILL TRAIN THEM BUT AFTER THEY FINISH THE TRAINING THEY QUIT.

  • CaptAmerica12
    Posted at 05:56h, 05 January

    The system is OK, Product is OK, Whoever it was that designed and set up their customer support should be dragged behind a garbage truck for a hundred miles then shot at dawn. Their support is awful! Customer Service is non existent. Their only redeeming factor is that it is located in the US.

  • Justin Hackett
    Posted at 05:56h, 05 January

    Cedric what's the energy package

  • James Sloan
    Posted at 05:56h, 05 January

    what brand of camera is installed???

  • sarah tomorrow
    Posted at 05:56h, 05 January

    I hope they're not expensive because I'm going to ask my husband to get me one.