24 Jul The “services” that Dash wishes to demand me $914.81 for! [Fixed]
We have been at last able to get this resolved with the assistance of Bridgett from Sprint’s Government & Regulatory Providers Section. Bridgett was pretty helpful and experienced no canned answers to provide which was refreshing. Bridgett took an aim seem at my problems, and these videos, and was able to authorize a return of the two telephones and cancellation of our services. It is as well bad it requires BBB and FCC complaints to arrive at a person who can assistance, but I visualize that is what it requires to weed out the outrageous men and women.
The services that Dash wishes to demand me $914.81 for:
27 calls complete in thirteen minutes
– 7 occasions = No rings
– 3 of these occasions a line of interaction is built involving my phone and the “callers” phone devoid of my awareness.
My identify is Aaron. I individual and operate a laptop or computer IT and repair service enterprise in Richmond, VA. My mobile phone is my enterprise get hold of line for new and existing consumers and I am essential by regulation to comply with HIPPA (Healthcare privateness regulation) even though working inside doctor’s places of work. Sprint’s services is making it possible for unidentified callers to hear and pay attention in on my phone calls simply just by contacting my phone range. This was examined and verified in a Dash Shop on two occassions.. and my phone (Galaxy SIII) was declared defective and changed.
The same issue persisted just after the replacements…
Soon after around ten yrs of services with Dash I was:
1. Lied to. requested if my ETF (Early Termination) charge would be waved and was informed Of course. But just after heading to Verizon and porting my range I have a $914.81 invoice… and Dash is not willing to allow me return the two Galaxy SIII telephones that have been two times out of the 30-day return policy (Although the issue was occuring from day 1, and was reported to Dash five times just after the new telephones have been activated.)
two. Instructed “Why need to we assistance you, your no for a longer time our
customer” around the phone by a Dash retention member.
3. Missing around forty% of enterprise and/or around $6000-$8000
even though I experienced services problems for about a month until finally dropping
Dash. I have experienced no problems due to the fact switching to Verizon.